Return & Exchange Policy 

Eligibility for Returns & Exchanges

  • Acceptable within 7 calendar days of delivery for non-custom items.

  • Items must be unworn, undamaged, and include original tags and packaging.

Exchanges

  • Exchanges are permitted for items of equal or greater value (customer pays any price difference).

  • Not available for custom silver jewellery unless defective.

Process

  • Email zaynoorjewellery@gmail.com with order details and request.

  • After approval, return the item using provided instructions.

  • Upon inspection, we will process your exchange or refund within 7 business days.

Shipping for Returns/Exchanges

  • Customers are responsible for return shipping costs.

  • For returned shipping errors or defects, we cover return shipping.

5. Final Sale Items

  • Custom jewelry and sale items are final sale unless defective.

6. Contact Us

zaynoorjewellery@gmail.com for queries.